1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.
2. Our handling time is 1-4 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.
3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.
a) For Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.
5. For Standard Rate Shipping, it usually takes 6 -10 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.
6. For Expedited Rate Shipping, we ship by USPS/FEDEX/DHL/UPS depending on your location; shipping time is 1 - 3 business days.
What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 4 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-7 business days while large quantities can take approximately 3-7 business days to process.
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7 Days Return Warranty
Problem with the products received:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Support center.
Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Out of stock:
Some items may be out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.
To reduce the possibility of disputes, please take clear photographs in good lighting of the relevant items while placed on the ground. A ruler or measuring tape should also be featured to measure out the incorrectly sized part. The photos should be submitted to the after sales team for review. We will provide a reply to your issue(s) as soon as possible. Normally this will require 2-3 business days. Please note the following RMA criteria relating to size differences.Custom made items: Deviation from the original size must exceed 2CM. Non custom made items: Deviation from the original size must exceeed 3CM. Please ship the package to the return address provided by the after sales team. Customers must cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Please refer to the following return policies
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.
Please contact our customer service for further advice.
Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service